Patient Rights and Responsibilities

As a patient at Rush North Shore Medical Center you have important rights and responsibilities. We encourage you to read and exercise these rights and responsibilities and to let us know if you have any questions or concerns. If you have any special needs, please tell us at the earliest possible time so that we may do our best to accommodate them.

Your Rights As A Patient

Your Right to Care and Treatment

You have the right to:

  • Receive considerate and respectful care without regard to race, color, gender, sexual orientation, gender identity, national origin, disability, age, religion, ancestry, marital status, parental status, military discharge status, source of income, housing status, or source of payment.
  • Have a family member or representative of your choice and your own doctor notified promptly of your admission to the Medical Center.
  • Know the names and professional status of your doctors, nurses and others providing your care and know who is responsible for ordering and performing procedures and treatments.
  • Receive care in a safe setting.
  • Be interviewed, examined and cared for in areas that provide reasonable privacy.
  • Receive from doctors and other caregivers up-to-date and understandable information concerning your diagnosis, treatment, likely outcomes, and unanticipated outcomes.
  • Receive a quick response to your reports of discomfort or pain and receive appropriate pain relief treatment.
  • Receive a complete explanation of the need for transfer to another facility and the alternatives to such a transfer. You will not be transferred to another facility unless medically permissible and the other facility agrees to accept you.
  • Know about research projects that relate to or affect your care and refuse to participate in research projects.
  • Receive from your doctor or his or her delegate any necessary instructions for care after discharge from the Medical Center.
  • Practice your religion or faith and wear clothes and religious or symbolic items as long as they do not interfere with tests or treatment.
  • Have a foreign language or sign language interpreter and auxiliary aids for vision and hearing impairments.
  • Be free from seclusion or restraints of any kind unless ordered by a physician for a limited period of time when necessary to protect you from injuring yourself or others.
  • Be free from all forms of mental or physical abuse, neglect or harassment.


Your Right to Make Care Decisions

You have the right to:

  • Participate in the development and implementation of your plan of care and make informed decisions about your care and treatment. (This right does not include treatment or services that are not medically necessary or appropriate.)
  • Refuse a test or treatment as permitted by state or federal law.
  • Receive information about advance directives such as the Durable Power of Attorney for Health Care and Living Will that indicate your wishes regarding your care and treatment in the event that you become incapacitated. We will assist you in making an advance directive at your request.
  • Expect your doctor and Medical Center staff to follow your advance directives to the extent permitted by law.
  • Request an ethics consultation to resolve any ethical issues that arise regarding your health care. Your doctor, nurse or other staff member can arrange for the consultation

Your Right to Confidentiality of Your Health Information

You have the right to:

  • Have your medical record and other health information kept confidential and disclosed only as permitted by law.
  • Look at or get a copy of your medical information with limited exceptions.
  • See our Notice of Privacy Practices for a full explanation of your rights regarding your health information.

Your Right to Information About Your Hospital Bill

You have the right to:

  • Request and receive an itemized and detailed explanation of the total bill for services provided by the Medical Center.
  • Receive information about available payment options, including an application for charity care if you are unable to pay for services provided by the Medical Center.


Your Right to Express Complaints and Concerns

You have the right to:

  • Voice your concerns or complaints and receive a prompt response. If you have a problem, please tell any staff member or manager. If you are not satisfied, ask to speak with a hospital administrator who is available 24 hours a day and can be contacted through the operator.
  • Submit a formal verbal grievance in person or by telephone to the Patient Care Services Administration office (weekdays from 8:00 a.m. to 4:30 p.m.) or the Nursing Supervisor (evenings and weekends). The telephone number for the Patient Care Services Administration office is 847-933-6085. The nursing supervisor can be reached by calling the main switchboard at 847-677-9600 and asking the operator to page the Nursing Supervisor.
  • Submit a written grievance to the Medical Center by writing to: Grievances c/o Patient Care Services Administration, Rush North Shore Medical Center, 9600 Gross Point Road, Skokie, IL 60076.
  • Contact the Illinois Department of Public Health by calling its 24-hour hotline at 1-800-252-4343 or writing to: Illinois Department of Public Health, Office of Health Care Regulation, 525 W. Jefferson Street, 5th Floor, Springfield, IL 62761-0001.
  • Contact the Joint Commission on the Accreditation of Healthcare Organizations by calling 1-800-994-6610 or writing to: Office of Quality Monitoring, Joint Commission on Accreditation of Healthcare Organizations, One Renaissance Boulevard, Oakbrook Terrace, IL 60181.

Your Responsibilities As A Patient

Your Responsibility to Participate in Your Care and Safety

You have the responsibility to:
  • Tell your doctors and caregivers about your medical history, allergies and any medicines that your are taking including over-the-counter medicines, vitamins and herbal products.
  • Learn about the medicines you are taking in the hospital: name, dosage, reason for taking them, and possible side effects.
  • Take only the medicines that your nurse gives you.
  • If you have any medicine with you, send it home with a family member or ask your nurse to secure it until you are discharged.
  • Tell your doctor or caregiver right away if you notice a change in your condition or are having any pain or discomfort.
  • Reduce the risk of infection by washing your hands regularly and encouraging visitors to wash their hands or use alcohol-based gels frequently.
  • Tell us about any special needs that you have so that we may make a reasonable effort to accommodate them.
  • Provide us with a copy of your advance directive if you have one.


Your Responsibility to Ask Questions and Follow Instructions

You have the responsiblity to:

  • Ask questions and let us know whether you understand what you have been told about your care and what you are expected to do.
  • Follow the care instructions recommended by your doctor and health care team.
  • Tell your physician or caregiver immediately if you do not understand instructions or believe you cannot follow them. Every effort will be made to change the treatment plan to meet your specific needs and limitations.


Your Responsiblity for Your Personal Belongings

You have the responsibility to:

  • Secure valuables by sending them home with a family member or giving them to Security for safekeeping. The Medical Center is not responsible for the loss of valuables or personal items.
  • Keep track of your personal items such as eyeglasses and hearing aids. Request a container for dentures.


Your Responsibility to Act with Respect and Consideration

You have the responsiblity to:

  • Be considerate of the rights of other patients, doctors and Medical Center personnel.
  • Respect other patients by following visiting hour policies.
  • Respect the property of other persons and the Medical Center.


Your Responsiblity to Meet Your Financial Obligations for Your Care

You have the responsiblity to:

  • Give us current and accurate insurance and billing information and get approval for your hospital stay from your insurance company if necessary.
  • If necessary make arrangements with the Medical Center for payment of your bill or give us the information and documentation required to apply for Public Aid or other financial assistance that may be available or to determine eligibility for charity care.
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PATIENT RIGHTS & RESPONSIBILITES
HELP PREVENT HEALTHCARE ERRORS
SURGERY-WHAT TO EXPECT
INPATIENT EXPERIENCE
WHEN A LOVED ON IS IN ICU
GUEST SERVICES
UNDERSTANDING YOUR BILL
CHARITY CARE