Understanding Your Hospital Bill
Fees and Charges
The daily charge for your room includes nursing care, routine meals, and TV. This charge is made for the day of admission but not for the day you go home.
Once you have registered and received services, our Medical Records department reviews physician orders and notes. This department codes the information needed for the hospital to bill for the service performed. Once reviewed and coded, the information cannot be changed. Your account is ready to be billed to your insurance company.
How is My Service Billed?
Rush North Shore Medical Center sends claims to your insurance company for hospital services only. You will receive separate bills from any physicians involved in your care. These physicians are not employees or agents of Rush North Shore Medical Center. You may receive separate bills from pathologists, radiologists, anesthesiologists, and other professional specialists. Some of these physicians may not examine you, but rather interpret your test or procedure results. Please contact these physicians if you have any questions about their bills.
The hospital bill is sent to your insurance using the information provided at registration, by the department providing the service, and the medical records department. You will also receive a letter from the hospital after services are provided, that outlines our billing and collection process.
Once your insurance company has reviewed your bill and paid Rush North Shore Medical Center, it will send both you and the hospital an Explanation of Benefits (EOB). This explains how your bill was paid and what amount, if any, you will need to pay. Once the hospital has received and processed the insurance payment from all insurances provided at registration, we will send you a bill reflecting the portion you owe the hospital on you account, if applicable.
In some cases, your insurance company may contact you for additional information. Delay in providing the necessary information to your insurance company could result in the bill being sent to you for the total charges incurred for your services at the hospital.
How Do I Get a Copy of My Hospital Bill?
Please contact Customer Service at 847-933-6721 and we will be happy to send you a copy of your detailed bill.
What If I Do Not Have Insurance or Owe a Balance After Insurance?
If you do not have insurance or owe a balance after your insurance pays, call or visit Customer Service to discuss any questions or concerns. Customer Service is located in the main lobby and is open Monday through Friday between 9:00 am and 4:00 pm.
We offer several payment options to help you with your balance due. Contact Customer Service for information and help regarding: